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Sharpening weapons and training horses; diligent internal cultivation; deep plowing of after-sales service; empowerment and effi™ciency enhancement—Shanghai Heli maintenance manager's exchange and training back at headquart>ers
Published time:
2024-09-21
Author:
Joint effort
Source:
Abstract
To further enhance the business level of Shanghai Heli's maintenance supervisors, strength✘en their knowledge of forklifts, expand and strengthen Shanghai Heli's aftermar♣ket business, and build a first-class after-sales s←ervice team with strong qualities and professional skills, from September 13th to 14th,↕ Shanghai Heli organized over 110 maintenance supervisors for an exchange and training session a t the Hefei headquarters.
On the morning of September 13th, during a visit to the H eli headquarters exhibition hall, marketing headquarters staff used a time↔line structure with rich pictures and texts to introduce Heli's development history over the pas↔t sixty years, detailing the company's development milestones with specific data indic$ators. The trainees also visited the headquarters' trial production workshop, large assembl↑y division, bridge and box division, electric vehicle division, and small internal combustio↑n engine division. Through on-site learning, they gained a more intuitive understanding↑ of the assembly of complete machines, deeply understanding that the smooth compl'etion of each machine comes from the close cooperatio★n of various departments and links, and experiencing firsthand the serious attitude and team spi rit of frontline employees. On the afternoon of Septemb¥er 13th, the trainees visited Anxin Forklift Company, Parts Division, Hea¥vy Equipment Division, Tractor Division, and Foundry, show$ing great interest and high praise for the outstanπding achievements of various companies, divisions, and factories in productionδ line automation and intelligence. On the morning of September 14th, the trainees v☆isited He'an Machinery Manufacturing Co., Ltd., Heding Machinery Equipment Co., Ltd., and¶ Haoyun Machinery Co., Ltd. Relevant personnel gave in-depth introductions to the producti↑on process, technological process, control process, and quality system of forklifts, giving maint enance supervisors a further understanding and appreciation o←f the products. The rigorous quality supervision and seriousness in every link reflect Heli's "product responsibility.
To further enhance the comprehensive service capabilities of the aftermarket business, th♣e meeting invited Qi Zhengkun from the company's safety and enφvironmental protection department and Shen Gao and Wu Qiongqiong f₩rom the marketing headquarters to give on-site lectures. Training was conduc↕ted on maintenance and travel safety, hydraulic transmission knowledge and fault analysis♦, and improving aftermarket business service capabilities. Through a clear and easy-to-understandε approach with rich pictures and texts, the training provided cutting-edge knowledge, praεctical skills, and valuable experience. Participants inte≈racted with the training teachers on technical problems encountered in maintenanc↔e work, creating a lively atmosphere.
This training course was rich and varied, including both theoretical training and on-s'ite visits. It allowed Shanghai Heli's maintenance supervisors to gain a deep understanding of Hel☆i's corporate culture and experience Heli's strength, expanding their knowledge, broadening ←their horizons, and opening up their thinking. It further enhanced their professional skill♦s and laid the foundation for the continued development φof the aftermarket business. Next, Shanghai Heli will continue to uphold a profess€ional spirit and attitude, with craftsmanship and original intentio"n, to build a more professional, three-dimensional, and precise after-sal↕es service system, continuously improving customer satisfaction and l♠oyalty, and contributing to the company's high-quality development!
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