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SERVICE

Service Commitment

As a world-renowned forklift brand, Heli Forklift has an annual sales volume of 300,γ000 units. Heli not only attaches importance to product R& D and quality management, but also pays more attention to customer service. It has establisheΩd a complete sales and service system in more than 80 countries around the world. I♠n China, it has 28 provincial-level outlets, more than 600 branches, and more than 8,000 service ☆personnel serving every Heli Forklift user in China. Heli service person÷nel have undergone systematic and comprehensive training, and each service personnel± has a service vehicle and tools to provide customers with> high-quality services.

Shanghai Heli Forklift Co., Ltd. is responsible for sales and after-sal±es service in Shanghai, Suzhou and Nantong areas. The service team has mo£re than 450 people, more than one million parts in stockσ, more than 280 service vehicles, and 18 sales and service networks covering Shanghai and s∑urrounding areas.

Service Hotline

+86 021 55889988

Service Email

info@heli.com.cn

Service Content

Heli Forklift services provide forklift repair, maintenanceπ, parts supply, training, and forklift management c∏onsulting.

Product quotation

Product quotation

One-click consultation, get online vehicle quotes
After-sales service and repair

After-sales service and repair

Quick response, professional engineers will come to assess the v¥ehicle problem and check the repair
Vehicle maintenance

Vehicle maintenance

We provide on-site maintenance services, allowing ★you to experience premium service without leaving home.
On-site business consultation

On-site business consultation

Welcome to book our on-site consultation service. Our professional team will provide you with pr"ofessional solutions.
Test drive at the store

Test drive at the store

One-click appointment, enjoy a high-level test driv←e experience upon arrival, with professional consultants explaining the whol∑e process.

Forklift Management Consulting

Training

Parts supply

Repair and maintenance

Forklift Management Consulting

Based on user needs, we can provide suggestions on forklift management and₩ cost analysis of usage, reducing costs caused by bad driv¶ing habits and improper operation, improving forklift management✘ efficiency, and enhancing forklift safety.

Provide forklift management processes, including forklift repair procedures, us±age procedures, inspection procedures, charging procedures, and assistan∑ce in creating management process boards.

Assistance in developing forklift management systems, incl&uding operation, safety, and inspection systems.

Forklift cost analysis, providing analysis of forklift repair costs, parts usσage, downtime, and abnormal repair costs over a period of time, helping users ident‍ify management points and reduce operating costs.

Suggestions for the rational management of forklift usage, including charging, maintenance, ad₹ding distilled water, safety regulations, and person♣-in-charge management.

Personnel management, including hiring conditions, daily assessments, daily man‍agement, training, promotion of successful cases, and lessons learned an↔d penalties for erroneous cases.

On-site forklift signage management, including suggestions and a≈ssistance for various signs such as forklift repair areas, for×klift charging areas, driving areas, and refueling areas.

Assistance in planning charging rooms, including layout, power supply, floori©ng, hoisting, safety, ventilation, and equipment configuration.

Planning, participation, and support for forklift skills competitions.

Suggestions for special forklift configurations to improve forkli≤ft safety and efficiency, including various special modifications, →additions, and improvements.

Training

Heli Forklift provides on-site operation, repair, and maintenance training services for ±users' technicians, maintenance personnel, and operators, based on user nee₹ds.

Safety Training: Introduction to safety knowledge, proper forklift operati&on, and cultivating good driving habits.

Maintenance Skills Training: For forklift specialized repair, management, or skilled operators♣; introduction to forklift characteristics; basic struc€tural principles of forklifts; how to perform basic forklift★ troubleshooting; on-site fault analysis and resolution.

Driving Training: Explanation of basic forklift operation methods, site driving t♠raining, cargo handling training, and racking training.

Daily Management Training: Daily precautions for internal¶ combustion forklifts, electric forklifts, and wareh<ouse forklifts; daily maintenance content; development of daily inspection checklists.¶

Parts supply

Heli Forklift has a dense network coverage in China, with sufficient par♦ts supply. Heli Forklift parts can be obtained from♥ Heli Forklift headquarters in Hefei, five major production bases nationwid≥e, or the global Heli network.

Parts are in stock, and commonly used parts are geβnerally available locally. Heli Shanghai has parts inventory worth over on¶e million yuan.

For Heli Forklift models, if the model is upgraded, o$ur company will continue to supply parts for more than 15 years from the date of disconti‌nuation.

Heli provides only original parts. (For overseas users and use outsi≠de of China, the China market price does not apply due to exchange rates and tariffs.)

Heli Forklift parts enjoy a 3-month warranty service. (Consu✘mable and wearing parts are not included.)

Repair and maintenance

Heli Forklift responds within 2 hours of receiving a user repair notification and pr∑ovides professional Heli repair and maintenance services on-site within ÷24 working hours.

Detailed records of each repair, including circumstances anγd costs, are provided to help forklift management and user departments establish fork£lift management files.

During each on-site equipment inspection or repair service, repair and maintenance suggestions≤ are provided for equipment malfunctions and issues raised by the user department, along with reco™mmendations for daily maintenance.

For potential faults that cannot be immediately addressed due to a lack¥ of spare parts, the equipment user department and equipment manag≠ement personnel are advised to prepare the necessary spare parts and t≥o address the issue promptly.

Regular service: Heli provides regular repair and maintenance contracts, regular maintenance ∏contracts, and all-inclusive labor cost contracts. Heli will arrange✔ for personnel to conduct on-site inspections at least once a month. Regular serv↓ices are based on the contract and include regular repair or ₩maintenance services. For equipment specified in the contract, a compl∑ete work order is provided for each maintenance cycl®e, and it is signed and confirmed by relevant personnel from th♠e equipment user department and equipment management ‌department;

Emergency fault repairs are based on the service work order for each instancδe, with details filled in on the form and signed and confirmed by relevan₩t personnel from the equipment user department and equipment mana±gement department.

Strictly adhere to our company's "Heli Repair Personnel Operation ‌Standards" and the customer's safety and repair-re"lated regulations.

Comply with the relevant regulations of the client, develop a practical and feasible safe and ₩civilized construction plan, and strictly implement it, taking responsibilit₩y for safety during the service process.

Maintenance content and inspection catalogs are implemented according to regulations.Ω If no repairs or maintenance occur, regular inspection♦s will be conducted, and suggestions on safety, operation, and maintenance wi©ll be provided.

During each repair, if conditions permit, practical training on repair and maintenance will be pr¥ovided to on-site equipment managers. Heli Forklift can provide cu≠stomers with forklift repair and maintenance training, and safety training annually.

Timely and considerate service: Respond to and answer questions from the client regarding fo±rklift equipment parameters, performance, and fault reports via tel"ephone, fax, and email, providing timely, considerate, and♣ enthusiastic service.

HELI

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